Technician - Dispatch

Top performers deserve top opportunities-come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family-owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers.

Volkswagen of Puyallup is looking for an experienced Service Dispatcher to help drive efficiency, technician productivity, and exceptional customer service in our service department. This role is ideal for someone who has worked as a technician, service advisor, foreman, or other fixed operations role and understands how a dealership service department truly operates.

The right candidate knows how to balance technician skill sets, workload, appointment priorities, waiter expectations, diagnostic complexity, and shop flow.

What You'll Do

• Dispatch repair orders to technicians based on skill level, certifications, workload, and job type
• Manage daily shop workflow to maximize technician productivity and efficiency
• Prioritize waiters, diagnostics, warranty repairs, comebacks, internal work, and scheduled appointments
• Monitor work in progress and adjust assignments throughout the day as priorities shift
• Communicate effectively with service advisors, technicians, parts, and management
• Help reduce bottlenecks, delays, and downtime in the service department
• Support department production goals while maintaining fair workload distribution

What We're Looking For

• Previous automotive dealership experience required
• Prior technician and/or service advisor experience strongly preferred
• Strong understanding of dealership service operations
• Excellent organization, communication, and decision-making skills
• Ability to thrive in a fast-paced, high-volume environment
• Experience with dealership software systems preferred

What We Offer

• Competitive compensation with performance-driven bonuses
• Opportunity to lead within a family-owned, growth-focused organization
• Health, dental, and vision insurance
• 401(k) with company match
• Career advancement opportunities across a 5-store dealer group
• Ongoing leadership development and training

Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry.

Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.

Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers. Apply now!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.