Order Management Specialist I

Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable.

We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s challenges.

We’re equally committed to our people, prioritizing safety, inclusion, career growth, development, tuition assistance, and excellent benefits.

With manufacturing, engineering, operations, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and come grow with us.

This position is the primary liaison between divisions of Carlisle Weatherproofing Technologies and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout.

The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

• Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
• Works with colleagues in inventory and production planning to source material for
• Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
• Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
• Creates a strong relationship with customers, representatives, and regional

• Effective written and verbal communication
• Basic mathematics
• Organizational and time management
• Ability to answer various customer inquiries in an accurate
• Knowledge of production scheduling
• Understanding of shipping and freight
• Familiarity with SAP/JDE or other inventory/supply chain management software is necessary
• Teamwork
  • Builds trust with others by encouraging open dialogue and Seeks diverse perspectives to create stronger solutions.
• Managing Change
  • Able to keep on track despite difficulties or barriers that may be Addresses conflict to find common ground solutions.
• Retains a mindset of always striving to make things Applies continuous improvement tools and processes to every aspect of the role.
• Customer Focus
• Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all Always has the customer’s needs top of mind.
• Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
• Drive for Results
  • Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational Has a sense of ownership and personal accountability for actions taken.

• Associate or bachelor’s degree
• Minimum one year experience in one of the following fields: order management, logistics, or inventory
• Experience working to serve internal and/or external

• Standard office

• Occasional exposure to manufacturing
• Business hours are Monday through Friday and may vary by geographic territory, with schedules of 7 a.m.–4 p.m., 8 a.m.–5 p.m., or 9 a.m.–6 p.m.

• Very limited travel may be required for this position

BENEFITS AND PERKS

Our employees’ well-being is essential to Carlisle’s success. That’s why we offer the flexibility to tailor a benefits program that best fits…