Customer Service Specialist

Position Summary:

This is a non-permanent, part‑time position with a 12-month duration. The starting salary range for this position is $22.51 to $26.63, with most candidates starting at $22.51. This is a part‑time, non‑permanent, classified, overtime‑eligible position with the Pierce College District working approximately 16 hours per week, not to exceed 69 hours per month. The main work location is at the Pierce College Puyallup campus and reports directly to the Student Financials Manager.

This position requires regular and consistent attendance and is not eligible for telework.

The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti‑racist institution; to truly be anti‑racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals.

We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity. To learn more about our Equity, Engagement, and Belonging efforts, please visit https://(Use the "Apply for this Job" box below). The Customer Service Specialist I assists students in identifying District processes and procedures, resolving problems, and receiving payments for tuition and fees.

This position also assists students in completing Tuition Installment Plans and other customer service-related inquiries. The Customer Service Specialist 1 provides assistance and problem resolution to District departments, customers, and students.

Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four‑year institution, employment and earnings rates after graduation, and access for and success of minority and low‑income students.

Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.

Pierce College Fort Steilacoom

Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.

Pierce College Puyallup

Located on an expansive site with 125‑acres of wooded land with beautiful hideaways.

Pierce College at JBLM

Located at the Joint Base Lewis‑McChord military sites, serving many of our military and active‑duty families that are serving our country.

• Use established procedures to process and apply payments in the People Soft/ctcLink system. Use established procedures in maintaining all records and reports for the Cashiering module.
• Process any incoming cash, check or credit card deposit within a 24‑hour period, including posting payments to student accounts or department deposits.
• Prepares scholarships to be booked into department receipts and add student information to Teams shared folder for FA award to the student account. Verify that scholarships are posted correctly on the Student Account.
• Maintain up to date knowledge of FERPA (Family Education Rights & Privacy Act) and related legislation and apply to departmental activities/procedures to protect the confidentiality of student information.
• Positively responds to customer service inquiries and complaints, by deescalating the situation and identifying the issue. Using the established procedures to identifying available solutions that meet the needs of the student/customer, when possible.
• Effectively communicates to ensure all receivable related questions are answered, and resolved, in a timely manner.
• Effectively communicates with students, to ensure all questions related to their accounts are answered, and resolved, in a timely manner.
• Effective…