Youth Services Librarian - South Hill Region

Youth Services Librarian - South Hill Region

Performs a variety of professional librarian functions on behalf of the Pierce County Library System; provides daily service support to all ages, while emphasizing focused services to assigned audiences and/or specialities, including but not limited to, youth, teen, and/or adult to ensure successful delivery of Library's initiatives; collaborates with staff to assist with service and program delivery; provides leadership and instruction regarding the implementation of services, equipment and resources;

participates in maintaining and evaluating assigned collection materials; plans and presents programming of interest to the community; evaluates community needs and plans strategies to address needs at the local level; manages projects and works effectively with project teams; represents the Library to the community; and performs other specialized duties relative to area of assignment.

Essential Functions

• Delivers high-quality, customer-focused services to diverse customers of all ages. Will be assigned to serve audiences such as youth, teens, and adults for specific service and library initiative areas.
• Ensures service to assigned audiences is grounded in appropriate learning principles, research-based approaches, and work to meet organizational goals.
• Responds to public inquiries regarding the Library's operations, programs, services, materials, and resources.
• Conducts complex reference interviews and provides readers' advisory, research services and instruction in person, online and other various formats.
• Interprets, communicates and applies the Library's policies and procedures; addresses and assists in resolving customer concerns, incidents and complaints.
• Provides instruction and assistance to customers in the use of the Library's equipment, catalogs, databases, public website, internet, and/or computer software applications; troubleshoots equipment issues.
• Conducts a variety of routine library work including customer circulation, receiving and processing holds and/or interlibrary loan requests for customers.
• Develops, coordinates, promotes, delivers and evaluates public programs, presentations and customer experience training, both inside and outside of the library; prepares and maintains program materials.
• Prepares and provides outreach services in the community, schools and other sites that have been selected based on operational criteria and delivers appropriate levels of service.
• Communicates effectively within assigned locations, communities of practice, and organizationally, ensuring that all levels of the organization knows about the customers' experience.
• Creates displays and assists in the coordination of branch displays to ensure community appeal.
• Provides service delivery outside of the library facilities and engages in community outreach activities.
• Participates in the maintenance and development of assigned library collections; evaluates and identifies materials for repair, replacement, weeding, and/or reassignment.
• Develops and maintains web and social media content under the direction of CE leadership.
• Serves as a representative of the Library to outside agencies, community groups, and the general public; establishes and maintains positive community relationships.
• Attends, facilitates and participates in a variety of roles within meetings, workshops, seminars, and/or conferences; stays apprised of trends and developments in the field of public library operations.
• Provides leadership, collaboration and project management to advance library initiatives.
• Acts as Person in Charge.
• Prepares and maintains various types of departmental records, databases, lists, and documentation.
• Participates in updating and maintaining online content for area of assignment.
• Demonstrates punctuality and regular and consistent attendance.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
• Performs other specialized duties relative to area of assignment as assigned or required.

Core Skills & Qualities / Leadership Competencies

• Customer Focus
• Teamwork
• Communications
• Leadership
• Problem…