Customer Care Rep

Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

Showing 1 location
Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA
Puyallup
507 N Levee Rd
Puyallup, WA 98371, USA

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• On-site
• Pay or shift range: $24 USD to $30 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Customer Care
• Full-Time
• Requisition #: CUSTO
  002483

We are seeking a Customer Care Representative (CCR) to join our team at our Nu-Ray Metals facility in Puyallup, WA. The CCR will work closely with other internal departments (such as Field Sales, Manufacturing, Credit, etc) to ensure accurate and timely order entry and fulfillment of products to its end customers. The CCR will utilize various processes, guidelines, and systems to manage customer order activity.

In general, the CCR will be able to provide technical assistance and prioritize and manage daily responsibilities such that they are completed in an efficient and effective manner.

This job must be carried out in compliance with the Gibraltar Code of Business Ethics and Conduct, Gibraltar policies and procedures as well as all Federal, State, and Local laws, including the Sarbanes-Oxley Act of 2002.

• Maintain a suitable level of availability in the phone system, delivering professional and engaging customer service.
• Performs high volume of specific tasks, such as order entryandproduct sample requests.
• Manage workload and customer communication through
  
  Oracle, following defined processes for case management.
• Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities and developing and partnering with leadership to implement solutions.
• Demonstrate basic knowledge of products, their use, and how they relate to other products, to provide general product-related technicalassistanceto distributors, retailers, contractors, architects, and homeowners.
• Perform any other job-related duties that the Customer Care Supervisor/Manager may assign ordeemappropriate.

The minimum qualifications listed below are representative of the knowledge, skills, and abilities needed to perform this job successfully. Equivalent job-related experience might be substituted for an educationaldegree(s).

High School degree required.

Bachelors degree preferred.

• Minimum of 1-year experience in a customer-facing role
• Experience in manufacturing, construction, or building products is beneficial
• Knowledge of Salesforce and Oracle/Avanteor other ERP is preferred
• Motivated and positive team player
• Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)
• Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.
• Must be able to function in a fast-paced, demanding, ever-changing environment.
• Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require an immediate response
• Ability to be self-directed and contribute to a high-performing work team while being team and goal-oriented
• Ability to build relationships with functional stakeholders
• Demonstrated written/verbal communication skills

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage and roofing accessories markets, Gibraltar Building Products has extensive scale, top brands such asAirVent,Amerimax, Appleton Supply, Architectural Mailboxes, Award Metals, Berger, DOT Metals,Flamco, Florence,Nor Wes Co , Nu-Ray Metals, Millenium Metals, Quality Aluminum Products, SBC Supply, southeastern Metals and Verde.

Our portfolio of Brands can be found in the nation's largest home center retailers and building product distributors. Gibraltar Building Products is a segment of Gibraltar…