Mortgage Loan Officer

Location:

511 River Road - Puyallup, Washington

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice on home lending solutions that meet their financial objectives. The MLO is expected to develop referrals, grow Key Bank’s home lending business and client base, and meet or exceed sales goals while maintaining high standards of client satisfaction and loan quality.

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of loan registration and remain the primary point of contact for the client throughout the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of Key Bank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Work in a branch environment to provide in-person client services for 4+ days per week, including participating in morning huddles and end‑of‑day debriefs on targeted days.
• Perform other duties as assigned; duties, responsibilities, or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients.

• Bachelor's Degree in a business-related field or equivalent experience (preferred).
• 3+ years of experience as a loan officer in first‑mortgage production (preferred).
• 3+ years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws (preferred).

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficient in sales and service skills, including tele‑consulting, prospecting, networking, and COI relationship management.
• Financial acumen to understand client business priorities, analyze market trends, and provide strategic advice on mortgage products and lending solutions.
• Ability to generate new mortgage business and manage the loan origination process from initial application through closing.
• Navigation of the home mortgage process from application to closing, providing advice on interest rates and repayment terms.
• Build partnerships with real‑estate agents and financial advisors.

All Key Bank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

General office work – prolonged sitting, face‑to‑face or telephone communication with teammates and clients, frequent PC/laptop use, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs.

May need to drive to multiple locations in a single day; a valid driver’s license is required.

This position is eligible to earn commission and deferred incentive compensation.

Key Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing