Service Engineer - Puyallup, WA

Job Description

On-Site Service Engineer – AI Data Center. Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

PLEASE NOTE: The client will be using the criteria below to evaluate candidates. Please keep this in mind while screening candidates.

• Proximity & Availability
  • Candidate lives locally (within 15–45 minutes of the work site)
  • Comfortable with daily commute
  • Willing to work shifts and be on-call
• Technical Ability
  • Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
  • Experience with server swaps and deployments
  • Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
  • Experience with water cooling servers (desirable, not required)
  • Familiarity with Linux
  • Has built PCs
  • Follows provided Plan of Action (POA) from support
  • Stays current with technology (reading, company announcements, continuous learning)
  • Can handle the physical demands of the job
• Documentation
  • Provides real-time, detailed documentation
  • Demonstrates good documentation habits
  • Has experience in documentation
• Communication & Team Fit
  • Communicates clearly, directly, and proactively
  • Is personable and articulate
  • Provides detailed examples
  • Works well in a team and maintains a positive attitude
  • Does not require excessive prompting or give elusive answers
• Work Ethic & Prioritization
  • Demonstrates strong work ethic and accountability
  • Can prioritize tasks based on severity and customer demand
  • Shows initiative and thrives in fast-paced, critical environments
  • No periods of inactivity, lack of initiative, or difficulty handling pressure
• Security & Clearance
  • U.S. citizenship/ Canada Citizenship
  • Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only)
  • Ability and willingness to obtain (or having held) a security clearance
• Decision Outcomes
  • Meets all criteria above and is recommended to move forward
  • If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended