Program Manager - Clinical Pathways

Job Description - Program Manager - Clinical Pathways (260000Y7)

Program Manager - Clinical Pathways - (260000Y7)

The IS Program Manager - Clinical Pathways will lead the development and operationalization of a system‑wide clinical pathways program, with an emphasis on standardizing care delivery, improving outcomes, and reducing unwarranted variation. The Program Manager will establish and govern structured processes for clinical content intake, review, and prioritization, ensuring alignment with evidence‑based practice and organizational goals.

Key responsibilities include driving the design and lifecycle management of order sets and related clinical decision support tools, partnering with clinical, informatics, and information services stakeholders to ensure seamless integration within the EHR and ancillary systems. The role will also oversee workflow harmonization across service lines, ensuring scalable, repeatable processes that support quality, safety, and efficiency.

Reporting through the clinical informatics structure, this position requires strong cross‑functional leadership, experience in healthcare informatics or clinical operations, and the ability to translate clinical requirements into standardized, technology‑enabled solutions.

Candidates with Epic Orders certification and demonstrated experience supporting Clinical Pathways workflows within Epic will be strongly preferred.

• Bachelor's Degree – Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field (Required).
• Master’s Degree – Master’s degree in Information Technology, Computer Science, Business Management, or a related field (Preferred).

• 5 years proven experience as a Senior Project Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs (Required).

• Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.).
• Excellent leadership and interpersonal skills, with the ability to lead and inspire cross‑functional teams.
• Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non‑technical stakeholders.
• Strong analytical and problem‑solving capabilities, with a keen attention to detail.
• Ability to manage multiple priorities in a fast‑paced and dynamic environment.
• Proven experience in risk management and mitigation strategies.
• Experience with Healthcare IT project/program management is desirable.
• Demonstrated ability to build successful working relationships with external vendors or outsourced professional services providers.
• Familiarity with Cerner Millennium, Epic, People Soft/Fusion, and Service Now is desirable.

• Project Management (PMP) – Preferred.

• Lead the end‑to‑end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.
• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.
• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.
• Collaborate with cross‑functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.
• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.
• Identify potential risks and issues within the program and develop strategies to address and mitigate them.
• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.
• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.
• Support the evaluation and selection of external vendors, partners, and contractors when necessary.
• Collaborate with the IS leadership team to align program…