Management Mentorship Program

The purpose of the Management Mentorship Program is to develop effective leaders by pairing experienced Medical Assistant Leads with a seasoned leader(s) who provide knowledge, guidance, and practical insight. Through this structured relationship, mentees strengthen leadership and decision-making skills, build confidence, and gain a deeper understanding of organizational culture, expectations, and management responsibilities.

The program also supports succession planning, enhances employee engagement, and promotes knowledge sharing and continuous learning across the organization. Participation does not include an increase in compensation and is intended exclusively for Medical Assistant Leads who are interested in learning and developing toward a future management career.

Medical Assistant Leads participating in the management mentorship program will have the opportunity to engage in leadership duties and development activities including participation in weekend end-call rotations, serving as interim managers during periods of operational need, and attending select leadership meetings. Additionally, participants will meet quarterly with the Director of Operations to discuss challenges, successes, and opportunities for growth, as well as to receive ongoing leadership guidance and support.

• Letter of recommendation from current manager
• Full-time employee (or equivalent)
• Minimum 4 years as a medical assistant
• Must be in a lead role
• In good standing (no active disciplinary actions)
• Meets or exceeds performance expectations
• Demonstrated reliability and accountability
• Consistent delivery on goals and deadlines
• Takes initiative beyond assigned responsibilities
• Influences others positively without formal authority
• Shows problem-solving and decision-making ability
• Clear written and verbal communication
• Ability to give and receive constructive feedback
• Professional conduct in cross-functional interactions
• Self-awareness and openness to growth
• Respectful collaboration with diverse teams
• Ability to manage conflict constructively
• Availability to attend scheduled mentorship sessions
• Willingness to dedicate time to assignments, reflection, and development activities
• Genuine interest in management and people leadership
• Openness to coaching and feedback
• Willingness to step outside comfort zone
• Commitment to setting and tracking development goals
• Willingness to apply learning on the job
• Ownership of personal growth outcomes
• Demonstrates company values and ethical standards
• Acts as a role model for organizational culture

This program allows access to sensitive and confidential information. Program participants are expected to maintain the highest standards of discretion and integrity, ensuring that such information is not disclosed inappropriately or used for personal gain.