Technical Support, Inside Sales

Job Description

About Us:

We are a company that repairs and provides Remanufactured, Aftermarket, and OEM hydraulic units and components. We specialize in industrial applications like paper mills, sawmills, steel mills, recycling plants, oil & gas applications and mobile applications, including construction, and utility, mining, agricultural and marine equipment.

As a Technical Customer Service Team Member, you will play a key role in driving customer satisfaction and supporting our growth objectives. This position requires strong communication skills and the ability to manage multiple responsibilities, including responding to customer inquiries via phone and email, preparing and providing quotes, sourcing non-stock items through vendor partners, and processing customer orders. Building and maintaining strong vendor relationships is essential to ensure timely sourcing and competitive pricing.

• Source non-stock items through established vendor partners
• Build and maintain strong vendor relationships to ensure timely sourcing and competitive pricing
• Report competitive pricing to the Inside Sales Manager
• Negotiate sale pricing with approval from the Inside Sales Manager
• Follow up on customer quotes to ensure timely responses
• Expedite orders when necessary
• Assist with warranty claims and product returns
• Provide support to Outside Sales and Account Managers
• Troubleshoot and resolve customer concerns
• Offer technical assistance as needed
• Collaborate with other departments to address quality issues
• Perform additional duties as assigned

• Industrial Hydraulics knowledge
• Mechanical background
• Ability to sit for extended periods; occasional walking, stair climbing, stooping, or bending
• Capable of lifting up to 25 pounds
• Close vision and ability to adjust focus as required
• Proficiency in Microsoft Office programs
• Experience using a multi-line phone system
• Strong written communication skills for professional emails and correspondence
• Familiarity with SAP or similar ERP systems

• Strong relationship-building and vendor management skills
• Excellent communication and negotiation abilities
• Problem-solving and troubleshooting aptitude
• Ability to work collaboratively across departments
• Attention to detail and organizational skills

• Primarily office-based with occasional exposure to the manufacturing plant environment
• Potential exposure to moving mechanical parts, odors, hydraulic fluids, noise, dust, heat, cold, and chemicals
• Safety glasses required for specific tasks
• Typical office conditions with moderate noise levels

Monday - Friday 7:00am - 3:30pm

$25.00 - $30.00 DOE

This position offers vacation, PTO and paid holidays. In addition, full-time employees are eligible to elect medical/dental/vision and participate in the company 401K plan.

For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.

Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry’s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation. Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels.

With an eye on the future, we developed ways to upcycle solar panels.

Rooted in family and community values, we’re proud to have second‑generation employees contributing to our legacy. Backed by Clearlake Capital, we’ve expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary…