Retail Associate - South Meridian St

Position Summary

The Retail Associate works in various capacities within the retail location to support store operations. Roles may include Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, and Rack or Cart Runner.

Cashier: Rings up customer orders, maintains a balanced drawer, follows all cash handling procedures and protocols, provides general information about Goodwill programs, directs higher‑level questions to the appropriate associate or manager, and maintains cleanliness of the sales floor.

Textiles or Wares Producer: Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains), cleans as needed, properly tags and hangs textiles or wares, produces 100 items per hour for wares or 85 items per hour for textiles, occasionally uses a pallet jack and regularly uses a conveyor belt, and updates the daily production tracking sheet.

Donation Door Attendant: Accepts donations from customers, maintains a clean and clear donation door, quickly and accurately sorts products and distributes them to appropriate areas, maintains an efficient working area in the backroom, loads and unloads trucks as needed, and regularly uses heavy equipment such as a pallet jack, double stacker, floor scrubber, and hydraulic lift.

eCommerce Producer: Identifies and secures items of value for Click Goodwill, stays informed of market values through eBay and other sites, tags, itemizes, and secures items in totes for Click Goodwill, packs curated products onto pallets, wraps, and ships totes to meet the store budget, and educates the team about high‑ticket eCommerce items.

e-Books Producer: Scans books received by the store, decides what is sent to Click Goodwill or displayed at the store location, prints inventory sheets, packs, seals, and ships totes for Click Goodwill, identifies top sellers, and manages a clean, organized, in‑store sales‑effective display.

Rack and Cart Runner: Checks each rack/cart to ensure quality and value, properly sizes, merchandises, and purges the sales floor, maintains a clean and orderly sales floor, puts away carts, stocks shelves, runs one textile rack/wares cart every 15 minutes, and updates the daily production tracking sheet.

• Customer Focus: Understands and relates with customers, builds and maintains customer satisfaction, and provides excellent service to internal and external customers.
• Teamwork: Works well with others and contributes to the team's outputs.
• Ethical: Adheres to procedures and protocol, maintains confidentiality, and follows Goodwill’s values.
• Attention to Detail: Pursues quality in accomplishing tasks, including safety awareness.
• Time Management: Manages one's own time and the time of others effectively.

• Technical Knowledge: Familiarity with computers and relevant software, including basic computer and Internet navigation skills.
• Communication
  
  Skills:
  
  Articulates thoughts and expresses ideas effectively in oral, written, visual, and digital communication, including listening skills.
• Mathematical Aptitude: Applies mathematical thinking to solve everyday problems.
• Critical Thinking: Uses judgment and reasoning to identify strengths and weaknesses of alternatives, conclusions, or approaches.

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard‑to‑Very‑Hard Physical Work:
Able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching; uses hands to grasp, carry, feel, or touch products and machinery; can move and lift 10–50 pounds; can manage frequent exposure to moderate noise and temperature variations.

• Continuing education and leadership development, including tuition reimbursement.
• Discount programs including a 20% discount off Goodwill retail stores immediately upon hire.
• Comprehensive health plan.
• Generous paid time off (PTO) and paid holidays.
• Sabbatical and parental leaves.
• Life, dental and vision insurance.
• Short‑ and long‑term disability plans.
• Nationally recognized preventive health and wellness program.
• Section
  125 pretax health spending account, dependent care spending account, and premiums.
• Retirement planning options with generous company match.
• Free mental health support services with up to 15 free counseling sessions for you and your family members.
• Free nurse health coaching services on‑site.
• Daily pay options available.

Goodwill is an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.