Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment; connect products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and ability to move around the store constantly.

Comcast provides best-in-class benefits including medical, dental, vision coverage, Xfinity courtesy services, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement, paid time off, and 401k with up to 6% matching.

• Understand and apply Operating Principles.
• Own the customer experience and promote a customer‑first mindset.
• Know your stuff—be enthusiastic learners, users and advocates of technology, products, and services.
• Win as a team, collaborate and embrace new ideas.
• Participate in Net Promoter System: huddles, callbacks, and feedback initiatives.
• Drive results and growth.
• Support a culture of inclusion.
• Do what is right for others, customers, investors, and communities.

• Customer-focused
• Workplace organization
• Persuasion
• Technical knowledge
• Teamwork
• Self‑motivation
• Communication
• Critical thinking / problem solving
• Resilience
• Professional integrity

Base Pay: $18.00 per hour. Target Total Compensation (Base Pay plus Targeted Commission): $25.69.

Commission potential exists for surpassing sales targets.

High School Diploma / GED.

None specified.

2–5 Years in retail sales or customer service.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodation to individuals with disabilities to participate in this job application or interview process.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis.