Security and Loss Prevention Expert, NA

Job :  |  Services LLC

The Security and Loss Prevention Expert (SLP Expert) is a key leadership position within the Amazon Security and Loss Prevention (S&LP) team. This role leads the effort to efficiently and effectively provide End-to-End (E2E) S&LP services across all assigned operational business units and reports to the SLP Cluster Manager.

• Identify vulnerabilities and conduct root cause analysis using data to define mitigating actions while ensuring compliance with legal and ethical standards.
• Actively monitor and report outcomes for systems and tools that generate data indicating site/region opportunities.
• Manage confidential investigations and prepare prompt reports of theft, fraud, and workplace violence/critical incidents.
• Utilize continuous improvement to drive process enhancements and increase efficiency.
• Serve as department’s liaison and security/crisis management subject matter expert, keeping site leadership informed on department’s key issues, strategies, and performance.
• Identify, promote and implement security best practices while effectively partnering with internal customers to evaluate current and future security needs, processes, and initiatives, incident response planning, facilitating and management.
• Domestic regional travel up to 50% of the time when applicable.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; stand/walk for up to 12 hours during shifts; work in environments with variable noise levels, temperatures, and weather conditions; continuously climb and descend stairs (applies to sites with stairs).
• Cover 24/7 operations and be able to work all shifts, including nights, weekends, and holidays.

As an SLP Expert, you will join a team of S&LP professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security‑related incidents, and loss events. During investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in processes and driving mitigating measures.

You maintain the physical integrity of our sites by auditing and monitoring the health status of systems and, jointly with subject matter experts and external suppliers, maintain their functionality. You identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact daily with external security service providers to ensure delivery of high‑quality security services and a smooth customer experience.

You will work on high‑impact initiatives/projects by collaborating with stakeholders across organizational levels to deliver measurable outcomes through effective project management. Finally, you deliver loss prevention‑related education and awareness programs to other teams across all management levels and manage the implementation of our S&LP plan.

Worldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, affiliate, and retail businesses. WWOS creates and maintains a secure work environment through policy and implementation guidelines, training, technology to reduce subjectivity, complexity, and variation, risk mitigation, and auditing our practices to ensure compliance.

• Bachelor’s degree or equivalent, or 4+ years of relevant professional or military experience.
• 2+ years of security service, loss prevention, asset protection, investigations, or law enforcement, or 2+ years of Amazon (Blue Badge/FTE) experience.

• Experience in implementing metric‑based strategies utilizing continuous improvement concepts.
• Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors.
• 2+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance,…