Operations Supervisor

Operations Supervisor - Day Shift

The Operations Supervisor leads daily warehouse operations at Seattle Pharma Distribution Center 8112 and directly supervises 20+ dayshift employees. This leader ensures efficient, accurate order processing, inventory control, and workflow execution while building a positive, productive work environment. Through visible floor leadership, coaching, collaboration, and continuous improvement, the supervisor develops employees, upholds safety and quality standards, and delivers reliable service to customers and patients.

• Direct daily warehouse operations across receiving, putaway, replenishment, picking, packing, and shipping to meet safety, quality, service, and shipment targets.
• Translate volume and service needs into daily labor plans, assign work, and adjust resources as priorities change.
• Build an engaged, inclusive, and accountable culture by setting clear expectations, recognizing contributions, and connecting the team's work to customers and patients.
• Coach, mentor, and develop employees through regular feedback, training, recognition, and meaningful growth opportunities; lead team meetings that reinforce company updates, performance goals, and safety priorities.
• Support employee success while managing schedules, attendance, timekeeping, PTO, performance documentation, and, when needed, corrective action in partnership with Human Resources and management.
• Champion company SOPs and applicable DEA, FDA, OSHA, DSCSA, state pharmacy, and other regulatory requirements while maintaining audit readiness.
• Promote a safe and secure workplace through active floor observations, access controls, and proper handling of controlled substances, cold-chain product, hazardous materials, and other sensitive inventory.
• Respond to injuries, safety hazards, security concerns, inventory discrepancies, product issues, and process deviations with timely investigation, documentation, escalation, and follow-up.
• Review safety, attendance, productivity/LPH, quality/DPMO, service-level, labor utilization, training, and engagement results; celebrate wins and implement strategies to achieve operational goals.
• Use warehouse systems and operational data to track inventory, manage orders, monitor automation and equipment, and prepare performance reports; troubleshoot or escalate issues as needed.
• Partner with other shifts and departments, including Inventory, Customer Service, and Transportation, to resolve bottlenecks and discrepancies, align priorities, and maintain clear handoffs.
• Lead continuous improvement through root-cause analysis, standard work, and process changes that improve service and efficiency while reducing errors, rework, and costs.
• Maintain a visible floor presence, remove barriers, and provide hands-on support to help the team meet business and customer commitments.

• Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.
• High school diploma or equivalent required.
• Five or more years of warehouse or distribution experience, including pharmaceutical or regulated distribution.
• Two or more years in a supervisor or team lead role with responsibility for employees or daily workflow.
• Demonstrated ability to inspire, organize, and develop a large team while delivering measurable results.
• Knowledge of warehouse operations, logistics processes, SOPs, inventory controls, safety, security, and regulatory requirements.
• Strong verbal and written communication, interpersonal skills, judgment, and problem-solving, with the ability to adapt in a fast-paced operation.
• Proficiency with Microsoft Office and the ability to learn warehouse, inventory, automation, labor-management, and reporting systems.

• Degree in operations, supply chain, logistics, business, or a related field, or equivalent practical experience.
• Background leading a high-volume, automated pharmaceutical distribution operation.
• Knowledge of controlled substances, cold-chain product, hazardous materials, security controls, and regulatory audits.
• Track record of leading continuous-improvement projects and using data to…