Catalogue Coordinator

Catalogue Coordinator

Responsible for managing the end‑to‑end categorization framework and ensuring a seamless product discovery experience across the platform. Oversees moderation quality, ensuring both AI‑driven and human moderation processes meet the highest standards of accuracy, consistency, and efficiency.

• Own and maintain an optimized and scalable category tree across the app.
• Define product groups, subcategories, and tagging structures to improve discoverability and overall customer experience.
• Ensure all products are accurately tagged to the appropriate categories.
• Resolve complex or unclear categorization cases through manual research and collaboration with internal stakeholders.
• Analyze catalogue and product performance to identify high‑potential and underperforming categories and items.
• Provide continuous feedback and actionable insights to improve catalogue structure and user experience.
• Recommend visibility strategies for trending, seasonal, and high‑demand products or categories.

• Own end‑to‑end quality governance across moderation outputs, ensuring high accuracy and consistency at scale.
• Evaluate automated and manual moderation performance, identify gaps, and drive alignment in decision‑making standards.
• Identify systemic quality issues, quantify impact, and lead initiatives to improve moderation effectiveness.
• Validate quality frameworks for new features or process changes before rollout.
• Partner with Product and Content teams to resolve quality gaps and influence improvements.
• Lead training and coaching initiatives to uplift team capability and reduce recurring human errors.

• Generate regular reports on:
• Category structure health
• AI moderation performance
• Gaps in content quality
• Gaps in human moderation
• Share insights and impact with relevant stakeholders

• Bachelor’s degree in Business, Marketing, Data Analytics, Information Management, or a related field.
• 2–4 years of experience in catalog management, content operations, e‑commerce, or product data management.
• Experience working with AI moderation tools, content quality frameworks, or platform governance is a strong plus.
• Strong analytical skills with the ability to interpret data and translate insights into actions.
• Excellent attention to detail and a structured approach to problem‑solving.
• Ability to manage multiple priorities and work with cross‑functional teams.
• Strong communication skills, with the ability to collaborate and align with stakeholders.
• Proficiency in Excel/Sheets; experience with BI tools (Tableau, Power BI, Looker, etc.) is an advantage.