Account Manager - Arabic speaker

As an Account Manager – Restaurant, you will manage and grow a portfolio of strategic partners within our food business, ensuring outstanding customer experiences and strong stakeholder management.

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide on-boarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support with day-to-day troubleshooting and problem-solving.

• 3–5 years of experience in eCommerce, FMCG Sector.
• A track record in commercial, client-facing, or account management roles.
• Strong analytical skills and the ability to interpret data to inform decisions.
• Comfortable working in a fast-paced, dynamic environment.
• Strong problem-solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.