Content Associate

We are looking for a dynamic and detail oriented Content Executive to manage menu listings, promotions, and campaigns while driving quality assurance and collaboration within the team and with external stakeholders.

• Manage, update, and optimize menu listings, ensuring accuracy and alignment with platform standards.
• Create and oversee promotional content and campaigns to drive merchant and customer engagement.
• Work closely with the team to monitor content quality, identify gaps in processes or SOPs, and recommend improvements.
• Conduct regular coaching sessions for the outsourced team to enhance their skills and performance.
• Collaborate with account managers to handle urgent requests, ensuring quick and effective resolutions.
• Manage escalations and coordinate in house merchant visits to address concerns and maintain strong relationships.
• Identify inefficiencies in workflows and processes, propose solutions, and ensure smooth implementation to bridge gaps.
• Effectively manage multiple tasks, from urgent content updates to coordinating team activities and merchant interactions.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 2 3 years of experience in content management, quality assurance, or a related role in the e commerce or retail industry.
• Proficiency in content management systems and tools.
• Familiarity with e commerce platforms and marketplace operations.
• Experience working with outsourced teams is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills. Arabic proficiency is a plus.
• Ability to work effectively in a fast paced, dynamic environment.
• Proactive problem solving skills with a focus on process improvements.
• Experience in managing outsourced teams and conducting coaching/training sessions.
• Strong collaboration and interpersonal skills to work with account managers, merchants, and cross functional teams.
• Proven ability to multitask and prioritize effectively under pressure.

• Collaboration with a worldwide crew.
• Learning budgets, access to courses, and tools for your growth.
• Autonomy to own tasks and your path.
• Flexible time off - generous leave and wellness policies.
• Scrum based agile work environment.