Content Associate

We are looking for a dynamic and detail-oriented Content Executive to join our team. This role offers an exciting opportunity to play a pivotal part in managing menu listings, promotions, and campaigns, while driving quality assurance and collaboration within the team and with external stakeholders.

• Manage, update, and optimize menu listings, ensuring accuracy and alignment with platform standards.
• Create and oversee promotional content and campaigns to drive merchant and customer engagement.
• Work closely with the team to monitor content quality, identify gaps in processes or SOPs, and recommend improvements.
• Conduct regular coaching sessions for the outsourced team to enhance their skills and performance.
• Collaborate with account managers to handle urgent requests, ensuring quick and effective resolutions.
• Manage escalations and coordinate in house merchant visits to address concerns and maintain strong relationships.
• Identify inefficiencies in workflows and processes, propose solutions, and ensure smooth implementation to bridge gaps.
• Effectively manage multiple tasks, from urgent content updates to coordinating team activities and merchant interactions.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 2 3 years of experience in content management, quality assurance, or a related role in the e commerce or retail industry.
• Proficiency in content management systems and tools.
• Familiarity with e commerce platforms and marketplace operations.
• Experience working with outsourced teams is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills. Arabic proficiency is a plus.
• Ability to work effectively in a fast paced, dynamic environment.
• Proactive problem solving skills with a focus on process improvements.
• Experience in managing outsourced teams and conducting coaching/training sessions.
• Strong collaboration and interpersonal skills to work with account managers, merchants, and cross functional teams.
• Proven ability to multitask and prioritize effectively under pressure.

• Global Vibes - Collaborate with a worldwide crew.
• Brain Boosters - Learning budgets, access to courses, and tools for your growth.
• Flexible Time Off - Generous leave and wellness policies.
• Agile Everything - Scrum isn't a buzzword here. It's how we roll, from product to ops.

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.