Account Manager - Arabic speaker

As an Account Manager – Restaurant, you will manage and grow a portfolio of strategic partners within our food business. This role requires strong stakeholder management and a passion for delivering outstanding customer experiences. You will collaborate cross‑functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth onboarding for new partners.

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders to drive growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide onboarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support day‑to‑day troubleshooting and problem‑solving.

• 3–5 years of experience in eCommerce or FMCG sectors.
• Track record in commercial, client‑facing, or account management roles.
• Strong analytical skills and ability to interpret data to inform decisions.
• Comfortable working in a fast‑paced, dynamic environment.
• Strong problem‑solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

• Collaborate with a worldwide crew.
• Learning budgets and access to courses and tools for growth.
• High degree of autonomy – “Builder’s Playground.”
• Flexible time off with generous leave and wellness policies.
• Agile work environment with Scrum practices.