Content Associate

Content Executive – Role Overview

We are seeking a dynamic and detail‑oriented competitor to manage menu listings, promotions, and campaigns while ensuring quality and fostering collaboration with internal teams and external stakeholders.

• Manage, update, and optimize menu listings to maintain accuracy and align with platform standards.
• Create, oversee, and track promotional content and campaigns to drive merchant and customer engagement.
• Collaborate closely with the team to monitor content quality, identify gaps in processes or SOPs, and recommend improvements.
• Conduct regular coaching sessions for outsourced team members to enhance skills and performance.
• Work with account managers to handle urgent requests, ensuring quick and effective resolutions.
• Manage escalations and coordinate in‑house merchant visits to address concerns and maintain strong relationships.
• Identify inefficiencies in workflows and processes, propose solutions, and ensure smooth implementation to bridge gaps.
• Effectively manage multiple tasks, from urgent content updates to coordinating team activities and merchant interactions.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2–3 years of experience in content management, quality assurance, or a related role in the e‑commerce or retail industry.
• Proficiency with content management systems and tools.
• Familiarity with e‑commerce platforms and marketplace operations.
• Experience working with outsourced teams is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills;
  Arabic proficiency is a plus.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Proactive problem‑solving skills with a focus on process improvements.
• Experience in managing outsourced teams and conducting coaching/training sessions.
• Strong collaboration and interpersonal skills to work with account managers, merchants, and cross‑functional teams.
• Proven ability to multitask and prioritize effectively under pressure.

Snoonu is a Qatar‑based super app that combines delivery, shopping, and more into a single platform. We are committed to innovation, customer‑centricity, and a culture of openness and continuous learning.

We are an equal‑opportunity workplace that welcomes people from every walk of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status.