S Laundry - Coordinator

Welcome to Your Next Adventure!

• Define and document quality standards for every service type: wash & fold, dry clean, press, specialty
• Build end-to-end SOPs: item intake, cleaning process, QC inspection, packaging, and handover
• Vendor audits: regular on-site visits, scoring, and structured feedback to partner facilities
• Damage and complaint management: root cause analysis, resolution process, and prevention systems
• Turnaround time standards: set the SLAs, track adherence, and fix the gaps
• Item tracking and custody: building accountability across the full journey from customer to vendor and back
• Onboarding new vendors: qualification criteria, induction process, and performance ramp
• Readiness for B2B scale: ensure processes and quality can support high-volume corporate or hotel accounts
• Customer quality loop — working with performance team to turn complaints into operational improvements
• Build the ops team and capability needed to sustain quality as the business grows

• 3–8 years in laundry, housekeeping, facilities, soft‑services operations or in 4/5 stars hotel.
• Has set and enforced quality standards in a service environment — not just followed them
• Experience writing or implementing SOPs and operational playbooks
• Has managed vendor, supplier, or outsourcing relationships with a quality accountability lens
• Detail‑oriented with a genuine intolerance for inconsistency
• Can work hands‑on in the early stage, this role builds before it manages

• Direct experience managing a hotel or commercial laundry operation
• Background in linen management, dry cleaning, or garment care at a professional level
• Experience working in or with an on‑demand or logistics platform
• Qatar or GCC experience — local vendor and customer context is valuable
• Arabic‑speaking
• Has prepared an operation for a B2B or institutional client contract

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.