Senior Loyalty Specialist

The Senior Loyalty Specialist is responsible for executing the strategic vision and maintaining the day-to-day performance of Snoonu's Royal Club loyalty program. Working closely with the Loyalty Program Manager, this role drives strategy forward, translates program direction into operational reality, and ensures the program runs at a consistently high standard across campaigns, member experience, analytics, and cross-functional coordination.

• Execute the loyalty strategy set by the Loyalty Program Manager, translating program direction into campaigns, operational workflows, and member-facing initiatives.
• Drive the ongoing performance of the Royal Club program, including Coins economy operations, Redemption Center execution, tier management, and benefit fulfillment.
• Develop data-driven recommendations for program enhancements, new features, and commercial partnerships that support member LTV and retention goals.
• Support the quarterly loyalty roadmap planning process by preparing analyses, business cases, and market benchmarks for the Loyalty Program Manager.
• Design and execute complex loyalty campaigns — onboarding, engagement, win-back, seasonal, and partner-driven — from brief through post-campaign analysis.
• Build and refine segmentation strategies and personalization frameworks for multi-channel loyalty communications (in-app, push, email, SMS).
• Run campaign experimentation (A/B and multivariate testing) to continuously optimize conversion, engagement, and redemption rates.
• Track and report on loyalty-specific KPIs including enrollment rate, active member %, earn/burn ratio, program cost-to-revenue, and NPS.
• Serve as a key loyalty point of contact across the organization — coordinating with Product, CRM, Finance, and Commercial teams to keep initiatives on track.
• Coordinate with external partners and vendors on loyalty integrations, co-branded campaigns, and benefit sourcing.
• Ensure alignment between loyalty execution and broader Growth department goals (acquisition, retention, monetization).

• Bachelor's degree in Marketing, Business Administration, Customer Experience, Data Analytics, or a related field.
• 3–4 years of experience in loyalty programs, CRM, lifecycle marketing, or customer engagement.
• Proven track record of executing and optimizing loyalty campaigns that delivered measurable business impact.
• Strong analytical skills with hands‑on experience in reporting tools, dashboards, and data interpretation (SQL or BI tools a plus).
• Solid understanding of loyalty economics — points/coins systems, earn/burn mechanics, tier models, and program P&L.
• Experience managing multi‑channel campaigns (in‑app, push, email, SMS) with a segmentation and personalization mindset.
• Excellent stakeholder management and communication skills; comfortable presenting to senior leadership.
• Customer obsession — deeply understands member needs, behaviors, and pain points.
• Strong collaboration skills — builds trust across functions and seniority levels.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

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