GBS & Automation Senior Manager

As the GBS & Automation Senior Manager at Snoonu, you will play a critical role in building and scaling a Global Business Services (GBS) model while modernizing finance operations through automation, AI, innovation and standardized processes, IT tools and systems. You will lead cross‑functional initiatives to streamline transactional and analytical finance activities, improve data quality, and enable Finance to transition from manual execution to insight‑driven decision‑making at scale.

• Lead end‑to‑end reviews and redesign of finance processes within the GBS scope, including Record‑to‑Report, Treasury Operations, Partner Settlements, Order‑to‑Cash, and Procure‑to‑Pay.
• Define and implement standardized, scalable processes aligned with GBS best practices.
• Identify opportunities to centralize, simplify, and automate finance operations as the company scales.
• Support the evolution of the finance operating model, including role clarity, service catalogs, SLAs, and governance.
• Drive automation and AI initiatives across GBS and Finance using ERP capabilities, integrations, workflow tools, and emerging AI solutions.
• Partner closely with Finance, Technology, Product, and BI teams to prioritize automation initiatives and system enhancements.
• Own finance and GBS‑related system requirements, UAT, and deployment for new releases and process changes.
• Reduce manual effort, cycle times, and error rates across transactional finance activities.
• Improve data accuracy, consistency, and timeliness across finance and GBS processes.
• Strengthen reconciliations, controls, and exception handling through automation.
• Enable self‑service reporting, dashboards, and operational KPIs for Finance and business stakeholders.
• Significantly reduce spreadsheet dependency and manual journal or adjustment processes.
• Lead change management initiatives for new tools, processes, and ways of working within the GBS and Finance teams.
• Develop training materials and conduct enablement sessions to ensure adoption of standardized processes and systems.
• Act as a key bridge between Finance, GBS, Product, Engineering, and Data teams, ensuring alignment and execution.
• Foster a continuous improvement mindset across finance operations.

• 8–12+ years of experience in finance transformation, GBS, shared services, systems implementation, or automation roles.
• Strong experience designing or operating GBS / shared service models in a fast‑growing environment.
• Proven track record of embedding automation and/or AI into finance or operational processes.
• Deep understanding of finance processes and ERP, IT systems (e.g., Odoo, Net Suite, SAP and other IT tools).
• Comfortable working closely with technology, data, and product teams.
• Highly analytical, structured, and execution‑oriented, with strong stakeholder management skills.
• Able to drive change, standardization, and scale in a dynamic, high‑growth organization.