People Operations Executive

The People Operations Executive supports the day-to-day delivery of end-to-end employee lifecycle services, ensuring employee requests and People transactions are completed accurately, efficiently and in line with established policies, procedures and service standards. In addition to executing employee lifecycle activities, the role identifies inconsistencies and operational blockers, coordinates resolution across relevant stakeholders, supports operational quality and contributes to improvements in People Operations workflows.

• Manage employee requests received through the P&C Helpdesk, ensuring tickets are appropriately triaged, addressed, assigned or escalated within established service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and established policy provisions.

• Manage employee requests received through the P&C Helpdesk, ensuring tickets are appropriately triaged, addressed, assigned or escalated within established service timelines.
• Respond to routine employee inquiries regarding People Operations processes, documentation, benefits and established policy provisions.

• Coordinate pre-boarding requirements for new joiners, including collection and verification of required employee information and documentation.
• Communicate administrative joining requirements and provide new hires with clear guidance ahead of their start date.

• Coordinate visa, QID, work permit, sponsorship and other immigration-related processes with employees, PROs and relevant internal stakeholders under the guidance of the People Operations & Admin Lead.
• Track immigration documentation, renewals, expiry dates and outstanding requirements to support timely completion.

• Manage employee requests for letters, certificates and other employment-related documentation.
• Prepare standard employee documentation using approved templates and processes.

• Maintain accurate operational trackers, employee records and documentation to support People Operations reporting and audit requirements.
• Identify recurring employee requests, transactional errors, process gaps and operational bottlenecks and raise opportunities for improvement with the People Operations & Admin Lead.

• Bachelor's degree in Human Resources, Business Administration or a related field.
• Experience supporting multiple stages of the employee lifecycle, including onboarding, employee data, benefits administration, documentation and offboarding.
• Working knowledge of Qatar employment administration processes, including QID, work permits, sponsorship and coordination with PRO teams.
• Experience using HRIS platforms and maintaining employee data and documentation.
• Strong organizational, problem-solving and stakeholder coordination skills.
• Strong employee service orientation and clear communication skills.
• Ability to handle confidential employee information with professionalism and discretion.
• Ability to manage multiple requests and priorities in a fast-paced environment

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver…