Head Of Operations - Snoomart

🚀 Welcome to Your Next Adventure!

The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e‑commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast‑paced, technology‑driven environment.

• Develop, implement, and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of dark store operations.
• Focus on efficiency: reduce order processing times, minimize resource wastage, and maximize throughput within picking, packing, and delivery workflows.
• Focus on effectiveness: ensure accuracy in order fulfilment, maintain high customer satisfaction levels, and minimize order defects or delays.
• Identify and resolve bottlenecks in operational workflows through root cause analysis and structured problem‑solving.
• Standardize best practices across multiple dark store locations to maintain consistency in performance and service quality.
• Lead cross‑functional initiatives to integrate end‑to‑end supply‑chain processes, enhancing overall system efficiency.

• Design and implement optimized store layouts that prioritize efficiency in picking and packing workflows.
• Segment inventory storage by product category, demand frequency, and picking patterns to reduce picking time and improve order accuracy.
• Continuously evaluate and adjust layouts to meet evolving demand and product assortment changes.
• Collaborate with category managers and supply‑chain teams to ensure alignment between inventory placement and picking strategies.

• Collaborate with IT and systems teams to leverage technology in automating and improving dark store operations.
• Ensure effective use of inventory management systems (Odoo), order management systems (Action Centre/PPS), and other relevant technologies.
• Evaluate and recommend technology solutions to support scale, efficiency, and quality.

• Minimum of 5‑7 years of experience in operations management, preferably in grocery e‑commerce, dark stores, or FMCG.
• Proven track record in process improvement, cost reduction, and team leadership.
• Experience in designing efficient layouts for retail or e‑commerce operations.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

• 👥 Be Customer Obsessed
  : “Focus on the customer and all else will follow.”
• 💪 Act with Integrity
  : “We are honest, ethical, and trustworthy in everything we do.”
• 🧪 Be Curious and Creative
  : “We constantly innovate and create solutions to bring a lasting positive impact.”
• 🏅Lead by Example and Take Ownership
  : “Be the change you want to see and take ownership.”
• 🚀 Work Smart and Deliver Results
  : “You can do more by doing less, better, and faster.”
• 👨💼 It's All About People
  : “Be a team player; together we are stronger.”

• 🌐 Global Vibes – Collaborate with a worldwide crew.
• 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a…