Business Acquisition and Partner Success Lead

Job Overview Owns the strategy, execution, and performance of restaurant and retail partner acquisition for Snoonu's food and e-commerce business. Builds and leads a team of 10+ Business Acquisition Specialists, sets targets, and ensures the team's activities (lead generation, outreach, onboarding, negotiation) roll up into measurable growth in partner supply, GMV, and assortment. In addition to acquisition, leads the partner success team, supporting SME merchants to grow on Snoonu.

• Strategy & Leadership
  • Define the annual and quarterly acquisition strategy (target verticals, geographies, partner tiers, assortment gaps) in line with company growth goals.
  • Set team structure and individual/team targets; hire, coach, and develop Specialists and Business Development Managers.
  • Align acquisition strategy with Marketing, Partnerships, Operations, and Category teams.
• Pipeline & Deal Oversight
  • Oversee lead generation and pipeline management across the team; ensure CRM (Salesforce) discipline and forecast accuracy.
  • Personally lead and close strategic, high-value, or complex partner negotiations (major chains, strategic partners).
  • Set commercial terms frameworks that Specialists negotiate within.
• Onboarding & Partner Experience
  • Own the end-to-end onboarding funnel and set standards for time‑to‑live, document accuracy, and partner satisfaction.
  • Work with Operations and Product to remove friction in getting new partners live on the platform.
• Market Intelligence
  • Track market trends and whitespace opportunities.
  • Translate market research into acquisition strategy shifts (new verticals, pricing, cross‑functional collaboration).
• KPIs & Impact
  • Net new active partners onboarded per month/quarter (by vertical and area)
  • GMV contributed by newly acquired partners
  • Partner retention, churn rate, and satisfaction

• 6+ years in business development, sales, or partnerships, including at least 2 years in a team leadership role; q‑commerce, e‑commerce, or similar experience strongly preferred.
• Track record of building and scaling a sales or business development team and hitting aggressive growth targets.
• Strong commercial and negotiation skills, comfortable closing high‑value or complex deals.
• Proficiency with CRM tools (Salesforce) and data‑driven pipeline management.
• Deep knowledge of the local market and competitive landscape.
• Bachelor's degree in Business, Marketing, or a related field.
• Arabic language is a strong plus.

• Strong people‑leadership: coaching, motivating, and developing a distributed sales team.
• Strategic thinker who can translate market insight into action.
• Excellent stakeholder management across cross‑functional and senior audiences.
• Resilient and target‑driven, comfortable operating in a fast‑paced, high‑growth environment.
• Clear, confident communicator, internally and with external partners.

• Collaborate with a worldwide crew.
• Learning budgets, access to courses, and tools for growth.
• Own your tasks, own your path – autonomy.
• Flexible time off and generous leave and wellness policies.
• Agile working environment with Scrum practices across product to ops.
• World‑class quality and safety certifications (ISO 9001, ISO 45001).

We are an equal opportunity employer and value diversity at all levels of the organization.