Military Education Coordinator

Military Education Coordinator

Office of Stateside Military Operations – Exempt, Contingent II, Full Time, Pay Grade 1.2

Location:

Quantico (On Base)

The Military Education Coordinator reports to the Assistant Director (or Director) in the Office of Stateside Military Operations and works closely with military education centers to serve prospective and current students and facilitate hybrid class offerings and testing services to military/veteran and civilian students.

• Location:
  
  100% on-site with travel to other military installations required.
• Hours:
  
  M-F from 7:30 am – 4:00 pm, with occasional evenings and weekends.
• Travel:
  Day and overnight travel to other military installations and UMGC locations may be required.

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle.
• Promote and support localized UMGC services to include hybrid classes, testing services, and graduation ceremonies at military installations and civilian sites where relevant.
• Perform operational and administrative duties to ensure offices and test centers are properly maintained per military education center standards.
• Maintain and expand knowledge of UMGC systems, including Salesforce, People Soft, and DMS.
• Support management with creating, coordinating, and providing consistent outreach projects and services to military and civilian installations.
• Provide proactive input and creative support at local events such as Military Open Houses, College/Academic Fairs, and other specialized events.
• Oversee office resources and coordinate with management to request support for IT assets and office supplies as needed.
• Ensure marketing materials are current, accurate, and displayed attractively while adhering to military requirements.
• Maintain a positive relationship with the Education Services Officer (ESO), Test Control Officer (TCO), and military partners.
• Provide academic officers with periodic briefings to update military representatives on UMGC programs.
• Assist students with admissions, registration, financial aid, student account information, National Testing Center information, and base access requests for classes.
• Track and analyze site statistical data on testing and class enrollments to provide input on scheduling for hybrid classes and proctoring.
• Ensure that the test center and hybrid classes have adequate space and technologies for testing and instruction.
• Ensure professors have base access and are briefed on UMGC base requirements and base security compliance.
• Ensure civilian students and professors are adequately prepared to attain base access for classes.
• Be available to start the first and last class(es) of each session, every semester, at locations offering hybrid classes, providing guidance and keys to students and professors as needed.
• Attend local and national events, education fairs, conferences, and annual commencement ceremonies as applicable.
• Communicate promptly with the ESO, TCO, and UMGC management about any staffing or test administration issues.
• Assist with registration for administered exams at National Test Centers such as CLEP, DSST, Pearson VUE, Accuplacer, and other exams as required.
• Ensure testing rules and regulations are enforced per testing services policies, DANTES, and UMGC.
• Maintain current Test Administrator certifications for testing companies such as CLEP, DSST, and Pearson VUE.
• Facilitate testing services software updates, maintenance, and troubleshoot technical issues with testing services support and UMGC IT.
• Provide in‑person coverage at other locations to deliver testing services and/or academic advising.
• Perform all other duties as assigned and as needed.

• Bachelor’s degree from an accredited institution of higher learning.
• One (1) year of customer service experience, preferably in higher education.
• Outstanding customer service skills with internal and external customers.
• Strong organizational, communication, and interpersonal skills; ability to prioritize and manage multiple projects and tasks.
• Proficient use of MS Office Products.

• One (1) year of experience…