NCIS Help Desk Analyst Tier 1 | Top Secret clearance

Job Title

Help Desk Analyst Tier 1

Transform technology into opportunity as a Help Desk Analyst Tier 1 pe mission‑critical government projects while shaping your engineering career.

The Naval Criminal Investigative Service (NCIS) employs about 2,000 personnel across the U.S., with 700 at HQ in Quantico, VA. The Help Desk Analyst Tier 1 supports IT technology development for NCIS.

• Initiate and resolve service request/problem incidents
• Consult with user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customers
• Diagnose, identify, isolate, and analyze problems using historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide outstanding customer service experience across all organizational levels

• Active Top Secret clearance
• 2+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Security+ CE certification
• High School Diploma required; AAS preferred
• US citizenship required
• Location:
  
  Onsite at Quantico, VA

• Growth: AI‑powered career tool, internal mobility team, learning opportunities
• Support:
  Internal mobility team focused on career goals
• Rewards:
  Comprehensive benefits, wellness packages, 401(k) with company match, competitive pay, paid time off
• Community:
  Award‑winning culture of innovation, military‑friendly workplace

40 hours per week, onsite (no travel required)

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans