NCIS Help Desk Analyst Tier 1 | Top Secret clearance

Transform technology into opportunity as a Help Desk Analyst Tier 1 pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter‑terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non‑combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

• Initiate and resolve service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

• Security Clearance Level: Active Top Secret clearance
• Required Experience:
  
  2+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Required
  
  Certifications:
  
  Security+ CE
• Education:
  
  High School Diploma. AAS Preferred
• Location:
  
  Onsite at Quantico, VA
• Citizenship: U.S. Citizenship required

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

At GDIT, the mission is our purpose, and our people are at the center of everything we do.