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Help Desk Team Lead - Jira & Incident Management; Onsite
Job in
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-07-10
Listing for:
Linchpin-Solutions-Inc
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Linchpin Solutions is seeking an experienced Help Desk Software Management Team Lead to oversee the trouble ticketing system and Jira workflows onsite in a government contracting environment. The role requires strong leadership, IT helpdesk experience, and DoD 8140/8570.01‑M IAT Level II certification, with responsibilities spanning configuration, asset management, and staff training compliance.
The successful candidate will manage tier I/II troubleshooting, build incident templates, and
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