Data Center and Enterprise IT Operations Lead

Data Center and Enterprise IT Operations Lead Responsibilities

• Supervises all personnel engaged in the operation and support of computer systems and peripherals for large‑scale operations.
• Supervises and participates in complex operating systems, systems software planning and implementation, and production support activities.
• Interfaces with Contractor and Government personnel, confers with equipment and software vendors, and directs subordinate personnel to take appropriate courses of action.
• Provides security operations or coordinates security operations functions in support of the cybersecurity accreditation‑risk management framework (RMF) continuous monitoring process.
• Writes, edits, and prepares graphical presentations of technical information.
• Manages and operates a centralized service desk.
• Oversees User Support and Help Desk Specialists resolving request/problem incidents.
• Ensures all tickets are properly resolved as quickly as possible.
• Coordinates technical support from other administrators and developers as required.
• Measures the effectiveness of incidents/problems to determine resolution rates and potential system‑wide issues.

• Education & experience:
  
  minimum ten (10) years progressive experience in operating computer systems, including at least three years of supervisory and management experience in 24/7 operational environments and experience engineering a data center.
• Broad experience with virtualized environments, managing SANs/NAS devices, email services, desktop services, and related computing technologies.
• Demonstrated ability to provide outstanding customer service at all organizational levels.
• Required certifications:
  Security+;
  Microsoft Certified Solutions Expert (MCSE);
  Certified Information Systems Security Professional (CISSP). Position must meet DoD 8570.01‑M ITA III requirements and CISSP is preferred.
• Security clearance: eligible and adjudicated to TS/SCI clearance level at contract start.
• Citizenship: U.S. Citizen.
• Physical requirements:
  
  none.
• Location:
  
  Quantico, VA.

• Convenience/Concierge: virtual health visits, commuter perks, pet insurance, entertainment discounts.
• Development: annual performance reviews, tuition assistance, internal career growth opportunities.
• Financial: generous 401(k) match, life and disability insurance, financial wellness tools.
• Recognition: annual awards, service anniversaries, referral bonuses, peer‑to‑peer shoutouts.
• Wellness: healthcare coverage, wellness programs, flu shots, biometric screenings.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions.