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Senior Customer Support Lead - ITIL​/SAFe Service Desk

Job in Quantico, Prince William County, Virginia, 22134, USA
Listing for: Empower AI
Full Time position
Listed on 2026-07-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

Empower AI, located in Quantico, Virginia, is looking for a Customer Support Lead to manage service desk operations for the Defense Counterintelligence and Security Agency (DCSA). This role involves leading technical teams and ensuring high levels of customer satisfaction across service support tiers.

The ideal candidate will need a TOP SECRET clearance, active PMP certification, and extensive experience in IT service delivery. Interested candidates should apply to be part of a recognized Military Friendly Employer.

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Position Requirements
10+ Years work experience
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