User Support Team Lead – IT Service Desk; TS/SCI
Job in
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-07-20
Listing for:
Validatek
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Valida Tek is seeking a User Support Manager to lead the User Support Team responsible for Tier 1 end-user support, incident handling, and service desk operations. The role requires guiding incident management, service requests, and ensuring timely, high-quality customer service within a DoD/federal context.
The Manager will oversee ticket queues, track performance metrics, and coordinate with system administrators and other technical teams to ensure compliance with organizational policies while
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