Watch Officer Job Quantico area,Virginia USA,IT/Tech

Zachary Piper Solutions is seeking a Watch Officer to support a company focused on delivering secure, reliable enterprise network operations for the United States Marine Corps. This position is on-site at Quantico, VA. The Watch Officer will provide 24/7 monitoring, incident response, troubleshooting, and operational support for the Marine Corps Enterprise Network (MCEN), ensuring continuous network availability and mission readiness. This role directly supports mission-critical military communications by maintaining visibility and responsiveness across classified and unclassified network environments.

Responsibilities

for the Watch Officer include:

Monitor Marine Corps Enterprise Network (MCEN-N) and MCEN-S networks, including email, voice, and official message traffic
Perform Tier 1 First Contact Resolution and provide after-hours Regional Service Desk (RSD) support
Conduct routine network checks and monitor ongoing maintenance and operational status
Troubleshoot, resolve, and elevate technical issues while opening, updating, and closing incident tickets
Correlate events and incidents, communicate service degradations or outages, and support continuous network operations in a shift-based environment

Required Qualifications for the Watch Officer include:

5+ years of experience in IT operations, network support, NOC, watch floor, or service desk environments
Experience with network monitoring, router and switch configuration, incident management, and IT ticketing systems
Strong troubleshooting, customer service, communication, and escalation management skills
High school diploma or equivalent required
Active Secret Clearance
DoD 8570 IAT Level II Certification (Security+ CE or equivalent) required

Compensation for the Watch Officer include:

Salary Range: $60,000 - $75,000 depending on experience
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

1 Support, Service Desk, Regional Service Desk, Incident Response, Network Operations, Router Configuration, Switch Configuration, IT Ticketing, Troubleshooting, Secret Clearance, Security+, IAT Level II, Enterprise Network Support, Military Networks, Shift Work, Network Analyst, Operations Center, Quantico VA, DoD IT Support, Help Desk, Network Support Specialist

#J-18808-Ljbffr