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Senior Government IT Service Desk Lead
Job in
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-09-02
Listing for:
Empower AI
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Empower AI is hiring a Customer Support Lead to manage the Defense Counterintelligence and Security Agency service desk for ~13,000 personnel across primary and field sites. You will apply ITIL/ITSM and SAFe, lead technical teams, and drive performance against FCR and CSAT targets.
The role requires a TS clearance with SCI eligibility, PMP, and DoD 8570 IAT III certification, plus strong customer service and leadership skills in a government IT environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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