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Senior IT Service Delivery Lead — CX & ITIL DoD
Job in
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-09-02
Listing for:
Empower AI
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Empower AI is seeking a Service Management Operations Lead to own the Defense Counterintelligence and Security Agency (DCSA) CSS contract's IT service delivery and CX program. You will drive ITIL/ITSM practices across enterprise environments and lead a geographically dispersed agile team to improve availability, monitoring, and customer satisfaction.
You will develop CX roadmaps, deliver CSMD dashboards, and engage senior government executives while maintaining compliance with DoD security
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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