ServiceNow Engineer – Junior

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The Service Now Engineer - Junior level is responsible for helping lead the Service Now team in the design and development of Service Now out-of-the-box and custom solutions.

• Develops the application including configuration, report development, and data migration, where applicable. Analyze, design, code and test multiple components of application code across one or more modules.
• Performs custom development (as required) and 3rd party integrations
• Carries out unit-testing and defect resolution
• Carries out migration of the changes to production
• Assists with technical design and documentation
• Collaborates with internal stakeholders and team members to build solutions in Service Now that support business requirements
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Service Now instances.
• Partner with clients and leadership to define and document the challenges and desired outcomes, the risks and dependencies, and the vision and strategy.
• Support Product Owner with product backlog and product roadmap refinement activities, as well as planning and prioritization activities.
• Assist the Support Team with escalated issues arising from support of internal and customer facing Service Now environment, especially related to customized applications, user permissions, security settings, custom objects and workflows.
• Provide estimates of work effort for new projects and enhancements. Design, code, and test solutions. Analyze and mitigate issues identified during testing.
• Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.

• 1+ years Service Now implementation experience
• Hands-on experience with Service Now modules such as ITSM, ITOM, IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB/Configuration Management, and Virtual Agent

• US Citizen
• Active Top Secret security clearance
• Must be local to DC

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal…