Enterprise Architect; ServiceNow

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The Enterprise Architect role is pivotal in enhancing and maturing the existing Service Now platform. This position focuses on optimizing implementations across ITSM, ITOM, IT Asset Management, Hardware Asset Management, Software Asset Management, CMDB/Configuration Management, Change Management, and Virtual Agent. The architect will evaluate current capabilities, identify gaps, define the target state, and design scalable solutions that align with enterprise objectives.

The role involves guiding configuration and integration efforts, establishing governance best practices, improving data quality and workflows, and developing a strategic roadmap to ensure consistent, high-quality service delivery.

• Design and implement scalable Service Now solutions aligned with the organization's IT strategy.
• Develop and own the roadmap for platform maturation and architectural standards.
• Guide technical architecture and design, ensuring efficiency, quality, and security of technical products and solutions.
• Facilitate solution design sessions, conduct code reviews, and advocate Service Now best practices.
• Optimize ITSM processes including Incident, Service Request, and Problem Management.
• Enhance ITOM capabilities such as service discovery, event management, and service mapping.
• Mature HAM/SAM processes for improved lifecycle tracking and license compliance.
• Strengthen CMDB architecture to ensure data accuracy and automate discovery processes.
• Optimize Change Management workflows to balance agility and risk assessment.
• Implement integrations between Service Now and other enterprise systems.
• Develop custom applications and functionalities as needed.
• Collaborate with leadership, business units, clients, external partners, and security practitioners to ensure successful platform delivery.

• 5+ years of Service Now implementation experience.
• Service Now Certified System Technical Architect, Administrator, or Application Developer.
• Hands-on experience with Service Now modules mentioned in the role description.
• Strong understanding of the ITIL framework.
• Proficiency in JavaScript, HTML, CSS, and web services.
• Experience with Federal IT Compliance and operating in government/regulated environments.
• Experience with Agile methodology.
• Ability to manage multiple projects or support multiple teams concurrently.
• Capability to support business development, proposals, and solution estimation activities.

Eligibility requirements:
Active TS Security Clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $106,300 - $221,100 USD

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to…