Professional Moving Supervisor

Paul Davis Restoration Estimator & Project Coordinator

Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay.

This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice.

Estimating & Scope Management

• Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility

• Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding

• Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact time frames, and formatting protocols

• Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories

Administrative & File Compliance

• Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time

• Maintain audit-ready job files at every stage — from initial intake through final invoice submission

• Ensure zero documentation gaps between approved scope and billable work completed

• Track and report on job status, open items, and billing milestones

TPA Partnership Coordination

• Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI

• Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively

• Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards

Logistics, Scheduling & Warehouse Coordination

• Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands

• Maintain an organized inventory system and contents map for the warehouse storage facility

• Track item location, condition, and processing status from pack-out through pack-in and final return

• Occasionally assist with on-site warehouse inventory management and physical organization as needed

Adjuster Relations & Project Lifecycle Oversight

• Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project

• Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience

• Conduct on-site property inspections as needed to support scoping accuracy and documentation

• Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Software & Systems

• Minimum 2+ years of hands-on Xactimate experience — required

• Minimum 2+ years of hands-on Symbility experience — required

• Proven experience with DASH or equivalent job-tracking/file compliance software

• Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements

• Proficiency in Microsoft Office Suite — Outlook, Word, Excel

Industry Knowledge

• Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation

• Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes

• Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context

• Strong written and verbal communication skills — ability to interface professionally with insurance adjusters, TPAs, and homeowners

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