Head of Commercial Operations and Customer Success
Listed on 2026-08-30
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Sales
B2B Sales, Client Relationship Management
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
10+ years of experience in commercial operations, business development, customer success, or program management in a technology-driven environment. Strong familiarity with DoD, government contracting, or federal technology markets. Demonstrated success in building a customer-facing infrastructure in an early-stage or growth-stage business. Deep understanding of SaaS delivery, customer lifecycle management, and enterprise onboarding practices. Excellent interpersonal and communication skills with the ability to engage senior military and civilian stakeholders.
Excellent listener, inquirer, and relationship builder. High attention to detail and comfort navigating ambiguity in a startup-like environment.
Experience with continuous delivery / Dev Sec Ops platforms or digital transformation services. Background in enterprise B2B SaaS, especially in regulated or security-focused environments. Understanding of ATO, IL5/IL6 hosting, or DoD cybersecurity compliance.
Measures of Effectiveness:
To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:
- All employees:
Work Quality, Customer Service, Interpersonal Skills. - Revenue generation within target range ($1.5M - $7.5M) during pilot period.
- High customer satisfaction and reference ability.
- Development of scalable systems for future growth.
- Measurable influence on product-market fit through structured customer feedback.
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