Program Coordinator

Location: Quebec

* Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
* Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
* Execute administrative tasks critical to the progression of patients through the Program
* Act as a liaise between other members of the team
* Handling faxes (incoming/outgoing) accordingly and timely
* Labeling and attaching documents to the CRM and program drives
* Review and analyze documents for Adverse Events
* Report Adverse Events
* As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
* Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
* Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
* Participate in product and disease training sessions, internal as well as client-driven;
* Liaise with HCPs for prescription renewals via phone calls
* Manage inbound and outbound calls
* Complies with all appropriate policies, procedures, safety rules and regulations.
* Performs other related duties as assigned.
* High School Diploma or Post Secondary schooling preferred
* Technical vocational training or equivalent combination of experience and education
* 3-5 years experience in a similar administrative role
* Experience with the Sales Force software (or experience with a CRM system) an asset
* Ability to communicate effectively written and verbal, in English and in French, an asset
* In-depth knowledge of the Microsoft Office Suite of applications is essential
* Demonstrate a willingness to change and to learn new skills
* Agility to adapt to changing priorities
* Strong interpersonal skills
* Strong critical thinking and analytical skills
* Strong organizational skills; attention to detail
* Excellent problem solving skills; ability to resolve issues effectively and efficiently
* Ability to represent a positive and professional image
* Ability to implement processes resulting in satisfactory audit practices
* Ability to work independently and in a team environment;

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
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