Administrative Support Clerk

Job Title

Administrative Support

Val-d'Or, QC

The Administrative Assistant supports various departments in their day-to-day operations, assists teams with administrative tasks related to operations and the smooth running of the branch, and serves as the first point of contact for visitors, clients, and suppliers while providing support to the customer service department during peak periods.

• Act as an ambassador for Mac Lean Engineering when greeting clients, visitors, and suppliers at the branch, as well as over the phone.
• Receive, screen, and direct calls, emails, and requests to the appropriate internal resources.
• Support the administration and human resources departments with various daily administrative tasks.
• Assist the customer service department during peak periods and as operational needs arise.
• Manage office supplies, stationery, and administrative materials.
• Create, edit, and format various administrative documents such as letters, tables, reports, and forms.
• Assist management in preparing reports, follow-ups, and tasks related to occupational health and safety (H&S).
• Maintain organized administrative files and ensure rigorous tracking of documents.
• Help maintain a professional, safe, and welcoming work environment.
• Comply with company policies and procedures.
• Perform any other related tasks associated with the position.

• High school diploma required.
• Training in administration, office automation, secretarial work, or any other relevant training is an asset.
• Training in customer service or equivalent experience is considered an asset.
• Experience in an administrative, reception, or customer support role.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Must be bilingual (French and English).
• Experience in a manufacturing or industrial environment is an asset.

• 3 weeks of vacation per year
• Paid time off for illness and family emergencies
• Overtime pay after 40 hours of work
• Free coffee
• Flexible benefits plan (after the probationary period)
• Employee and Family Assistance Program
• Voluntary deferred profit sharing and group RRSP plans (after probationary period)
• Annual employee bonus
• Annual $250 allowance for safety boots
• Biennial $200 allowance for prescription safety glasses
• Uniforms provided by the company
• Employee appreciation days, raffles, BBQs, and more

Founded in 1973 in Ontario, Canada, Mac Lean Engineering is the world’s largest Canadian manufacturer of underground mining equipment. The company provides mobile equipment solutions for underground and open‑pit mining, backed by custom manufacturing expertise and a global service network. With manufacturing facilities in Canada and Mexico and offices in Sudbury and Val‑d’Or, the company employs over 1,000 people across six countries.

Employment at Mac Lean Engineering is contingent upon the successful completion of a background check conducted by a third‑party provider. The company is an equal‑opportunity employer and is committed to providing reasonable accommodation for candidates with disabilities throughout the recruitment process. Candidates who require accommodation should inform the company during the application process.