Administrative Operations Coordinator
Job in
Québec City, Québec, Province de Québec, Canada
Listing for:
ACCEO Solutions Inc.
Full Time
position
Listed on 2026-08-13
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Data Entry, Business Administration, Clerical
-
Business
Office Administrator/ Coordinator, Business Administration
Job Description & How to Apply Below
Location: Québec CityPosition Summary
The Administrative Operations Coordinator provides administrative and operational support to various teams across the organization. The role is responsible for coordinating administrative activities related to customer accounts, software licenses, maintenance agreements, hardware orders, invoicing preparation, renewals, operational follow-ups, and internal administrative processes.
The ideal candidate is organized, detail-oriented, autonomous, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Customer and Contract Administration
Set up and maintain maintenance agreements within internal systemsPrepare, send, and follow up on maintenance agreements and related customer documentationEnsure receipt of signed customer documents and agreementsCreate and update customer accounts and information within internal systemsCommunicate required customer account or contract changes to the Finance department and other internal teamsAssist with customer renewal follow-ups and administrative requestsOperational Support
Support the administrative processing and follow-up of customer orders, software license activations, maintenance agreements, hardware requests, and related operational activitiesCoordinate and follow up on RMAs completionAssist with customer account administration, service requests, account changes, and operational follow-upsAssist in coordinating installation and service schedules with internal teamsPrepare and maintain operational and customer-related administrative filesPerform customer and internal follow-ups as requiredBilling and Finance Support
Review and prepare service tickets for invoicing prior to submission to FinancePrepare commission-related reports and supporting documentation for Finance Assist with weekly overtime and on-call tracking processesSupport monthly operational and finance administrative requirementsAssist with lease application administration, including communication with leasing companies and customers, document preparation, follow-ups, and submission of required documentationPrepare backup files and administrative reports related to customer services, cloud credits, and other operational activitiesReporting and Administrative Coordination
Assist in gathering, organizing, and preparing reports and operational information from various internal systems and data sourcesSupport the preparation and maintenance of operational tracking files and internal administrative reportsAssist management and internal teams with administrative reporting and operational follow-upsIdentify opportunities to improve, streamline, and automate administrative and operational processes, including the use of AI and other productivity tools.General Administrative Support
Coordinate appointments and administrative activitiesOrder office supplies and maintain office administrative organizationMaintain organized administrative records and documentationProvide general administrative support to various departments as requiredPerform all other related administrative and operational duties as assignedQualifications
Diploma in AdministrationOffice Management, or equivalent experiencePrevious experience in an administrative or operational support roleStrong organizational and time management skillsAttention to detail and ability to manage multiple prioritiesProficiency with Microsoft Office applicationsStrong written and verbal communication skills inEnglish mandatory and French (nice to have)Ability to work independently and collaboratively in a team environmentAssets
Experience in a software, technology, retail, or service-based environmentExperience using ERP, CRM, or internal business systemsFamiliarity with invoicing, contract administration, customer account administration, software licensing, or service renewalsExperience supporting operational reporting or administrative tracking activities
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