Customer Experience Associate - Quebec and - ide

Can you bring your charming self to work and make customer interactions delightful? Process financial transactions accurately and enjoy providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate at TD.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend appropriate banking solutions, exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Build positive customer relationships by providing clear advice on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where prospects exist to enhance operational excellence.

• High School diploma and/or at least 1 year of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A go‑getter who can exercise initiative and be accurate and detail oriented, handling multiple tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect both verbally and in writing, with different people in a calm, courteous, and effective manner.