Bilingual Collections Officer at Manulife

Location: Quebec

Join Manulife Bank as a bilingual Collections Officer, using your communication and negotiation skills to manage defaulted consumer products. Embrace a remote opportunity that enhances your problem-solving expertise while supporting clients across jurisdictions.

As a Bilingual Collections Officer, you will leverage your 1-3 years of experience, ideally in mortgage collection, to manage the full suite of delinquent accounts. This role requires fluency in English and French, analyzing repayment abilities, and ensuring compliance with collection regulations. You will also be involved in resolving complex accounts and processing adjustments accurately within company policies.

Key Responsibilities:

• Manage full collection process for delinquent payments

• Analyze repayment capacity of clients accurately

• Negotiate payment arrangements within company guidelines

• Escalate legal notices when Bank security is at risk

• Maintain client confidentiality and compliance with policies

Requirements:

• 1-3 years in collections, preferably mortgage-related

• Bilingual in French and English for diverse clientele

• Strong analytical and problem-solving skills

• Ability to adapt to fluctuating work volumes

• Experience with complex debt collection processes

Apply your negotiation and analytical skills at Manulife and help clients navigate their financial obligations.
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