Personal Banking Associate - Vaudreuil

Work Location: Vaudreuil-Dorion, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

Personal Banking Associate at TD Canada Trust – guide customers through banking solutions, resolving queries, opening accounts, and promoting digital banking.

• Engage customers with day‑to‑day advice, service transactions, digital education, and problem resolution.
• Understand customer needs and direct them to the right staff member while exercising good judgement on confidential matters.
• Educate customers on mobile, ATM, and online banking to build confidence in digital trends.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to branch operations to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and aligns with regulations and TD’s Code of Conduct and Ethics.
• Promote a positive and equitable work environment by supporting team effectiveness and sharing industry knowledge.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Preferred:
  Post‑Secondary or Undergraduate degree in related field.
• Proficiency in MS Office, branch software, and the internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter with strong administration, organization, planning, and time‑management skills.
• Dynamic, diligent, effective influencer with a can‑do attitude to handle multiple tasks and changing priorities.
• Strong communicator capable of connecting verbally and in writing with customers and teams in a courteous, effective manner.

Our Total Rewards package includes a competitive base salary, variable compensation, health and well‑being benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs.