Customer Experience Associate - Quebec and - ide

Work Location: Québec, Quebec, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: 22,00 $/$22.00 - 28,33 $/$28.33 CAD

Job Description:

Customer Experience Associate responsible for delivering exceptional customer service, processing financial transactions, advising solutions, resolving concerns, achieving business goals, fostering a positive work environment, and recommending operational improvements.

• Process financial transactions like deposits, withdrawals, and bill payments following standardized operating procedures and regulations.
• Determine customer needs and recommend the most suitable banking solutions with discretion.
• Respond to and resolve customer concerns using standard procedures and escalating when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner.
• Connect personally with customers to advise them on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment through team effectiveness and performance development.
• Assist the team by respecting coworkers, staying dedicated, and updating status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where possible.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time management skills.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• Initiative, accuracy, and detail‑oriented to manage multiple tasks in a changing environment.
• Dynamic communication skills, verbal and written, calm, courteous, and effective.

Equity Statement

This posting is open to individuals who identify as First Nation, Inuit, and Métis.

Language Requirement (Quebec only)

French is required for this position; bilingual and Francophone candidates are invited to apply.