Job Description & How to Apply Below
Position Responsibilities
Review or process received transactions accurately and in a timely manner.
Provide excellent service to internal and external clients via email, phone, or mail. Respond to inquiries from internal and external clients after conducting appropriate research and analysis. Determine the best way to resolve issues and process the necessary transactions correctly.
Collaborate with teams located in various offices to manage changing volumes and meet service standards.
Demonstrate a positive attitude in finding solutions to problems.
Contribute to improving service efficiency by suggesting process enhancements.
Work effectively with other departments within Contract Services.
Consistently meet or exceed established productivity, quality, and service standards.
Handle multiple tasks simultaneously and prioritize daily based on workload and urgency.
Ability to perform a wide range of tasks within the administrative unit.
Demonstrate flexibility and adaptability in a constantly changing environment.
Communicate confidently with internal and external clients, plan sponsors, agents, and brokers, both in writing and over the phone, in a courteous and professional manner.
Regularly take ownership of managing all requests proactively.
Required Qualifications
College diploma or equivalent experience
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Preferred Qualifications
Strong decision-making and interpersonal skills
Excellent oral and written communication skills
Ability to work independently and manage multiple tasks
Highly organized and detail-oriented
Adaptability to fast-paced environments
Strong customer service orientation
Proactive and self-motivated
When You Join Our Team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Referenced Salary Location
CAN, Quebec - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$45,900.00 CAD - $76,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local…
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