Hospitality Guest Service Supervisor Role

Location: Baie-Saint-Paul

Join HAC Québec SEC as a Guest Service Supervisor and showcase your hospitality skills in Baie-Saint-Paul, Quebec. Ensure a high standard of service across reception and concierge operations.

This full-time, permanent role emphasizes customer service experience within the hospitality industry. You will plan personalized guest stays and mentor team members to cultivate a culture of service excellence. Your proactive communication with other departments will foster coordination and enhance operational efficiency.

Key Responsibilities:

• Organize guest arrivals, focusing on personalization

• Mentor team members for their professional development

• Ensure compliance with health and safety regulations

• Coordinate service activities through departmental communication

• Facilitate resolution of guest complaints and emergencies

Requirements:

• 1 to 2 years of experience in customer service

• Exceptional empathy for addressing guest concerns

• Proficient in quick issue resolution

• Patience when dealing with stressful situations

• Knowledge of OPERA (PMS) is advantageous

Drive exceptional guest experiences as a pivotal leader in Baie-Saint-Paul's premier hospitality setting!
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