Banquet Manager

Located in the heart of Lac-Beauport, the Entourage sur-le-Lac hotel has been committed since September 2017 to providing its guests and employees with an environment focused on well-being and the art of living. Whether enjoying the comfort of our rooms, savoring a delicious meal, or participating in one of our many activities offered at the resort, everything is designed to enjoy the little pleasures of life.

The Banquet Manager is responsible for the planning, coordination, and management of all aspects related to events and banquets held at Entourage sur-le-Lac. They oversee the teams, ensure client satisfaction, and ensure that operations run smoothly, in accordance with the hotel’s quality standards.

• Planning and coordination :
  Collaborate with clients, the sales department, and other departments to organize banquets and events that meet the establishment's expectations and requirements;
• Operations management :
  Oversee setups, service, and logistics during events while ensuring deadlines and standards are met;
• Team leadership :
  Train, direct, and motivate the banquet team and runners to ensure impeccable service;
• Client relations :
  Interact with clients before, during, and after the event to ensure their satisfaction and adjust operations accordingly;
• Quality assurance :
  Maintain the hotel’s high-quality standards in terms of service, presentation, and customer satisfaction;
• Problem resolution :
  Effectively manage unforeseen incidents and client complaints by proposing quick and appropriate solutions;
• Staff management
  :
  Manage schedules, leave, performance evaluations, and ongoing training;
• Inventory management
  :
  Ordering supplies, conducting inventories, and budgeting for equipment purchases.